Remote Control Viewer is not refreshing automatically but only when I press F5 in Avalanche On Demand

Version 2

    Environment:

    Using Remote Control on Avalanche On Demand to connect to Ruggedized Device

     

    Problem/Issue:

    • Remote Control Viewer is not refreshing automatically but only when I press F5 in Avalanche On Demand

     

    Cause:

    Not all necessary ports were open.

     

    Resolution:

    • Open ports 1777 & 1778.

    To review other ports that you might need to open please check these articles:

     

    Remote Control Ports for firewall setup

    http://community.landesk.com/support/docs/DOC-28562

     

     

    AOD Ports and Device Connection Info

    http://community.landesk.com/support/docs/DOC-28949