Failed short session connection to the gatway (10) Unable to send a request to the remote computer

Version 5

    Environment

     

    Cloud Services Appliance (formerly Management Gateway) release 4.3

     

    Problem/Issue/Symptoms

     

    Starting the Remote Control Console and trying to connect to the Cloud Service Appliance (formerly Management Gateway), you receive the following error messages:

     

    Failed short session connection to the gatway (10)

     

    Unable to send a request to the remote computer

     

     

    RCConsole.png

     

     

    One of the reasons why you are receiving this error message is that you are using an obsolete Remote Control Console.

    This can happen when you installed the utility on a management workstation and haven't update the utility for a long time, or if you downloaded the utility from a Cloud Services Appliance 4.3, that contains a non updated version of the viewer.
    You can check the version you are running checking the properties of the isscntr.exe file.

     

     

    iiscntr.png

     

     

     

    Solution

     

    1. Uninstall your LANDesk Remote Control Console from the Programs and Features Windows panel.

     

    2. Retrieve the installer of your most up to date version of the software on your core server in the directory C:\inetpub\wwwroot\common\ (the letter of the drive may change according to your IIS installation). The enurcsetup.exe installs the utility in English, in the same directory there are all the languages available for the LANDesk Remote Control Console.

     

    3. Install the updated version of the software