User is not in the LANDesk Management Suite local group on the Core Server

Version 1

    Description

    User is not in the LANDesk Management Suite local group on the Core Server and when attempting to login to the web console, the following error occurs:

     

     

    Unable to validate the current user with the database.

     

    Troubleshooting

    1. Enabling logging by adding a registry key to the Core Server: HKLM\Software\LANDesk\ManagementSuite\Core Type: DWORD Name: LogEvents Value: 1
    2. Try to log into the Web Console again.
    3. Look at event logs. 3/28/2008 6:02:20 PM LANDesk Abstraction Layer Information None 0 N/A LD88 "The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Checking to see if Domain\user is a LANDesk Software user on LD88 based on group membership. Domain\user is not a LANDesk Software user. ERROR on 3/28/2008 6:02:20 PM with user Domain\user, and core LD88: GetGroupUsers() : NetGroupGetUsers failed with an ERROR_LOGON_FAILURE code. IIS may not have permission to query the domain for group information. ." 3/28/2008 6:02:19 PM LANDesk Abstraction Layer Information None 0 N/A LD88 The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: User Domain\user was not found on the local core LD88. Checking the domain controller.... 3/28/2008 6:02:19 PM LANDesk Abstraction Layer Information None 0 N/A LD88 The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Found local groups. 3/28/2008 6:02:19 PM LANDesk Abstraction Layer Information None 0 N/A LD88 The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Checking local groups. 3/28/2008 6:02:19 PM LANDesk Abstraction Layer Information None 0 N/A LD88 The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: User: Domain\user. 3/28/2008 6:02:19 PM LANDesk Abstraction Layer Information None 0 N/A LD88 The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Starting to validate the user.

     

    Cause

    User is not in the LANDesk Management Suite local group on the Core Server

     

    Resolution

    Add the user to the LANDesk Management Suite local group on the Core Server