User is in a nested Active Directory Security Group - Global group with the LANDesk1 COM+ Application identity set to an Active Directory User

Version 1

    Description

    User is in a nested Active Directory Security Group - Global group with the LANDesk1 COM+ Application identity set to an Active Directory User

     

    When trying to log into the Web Console, the following error occurs:

     

     

    Unable to validate the current user with the database.

     

    Troubleshooting

    1. Enabling logging by adding a registry key to the Core Server: HKLM\Software\LANDesk\ManagementSuite\Core Type: DWORD Name: LogEvents Value: 1
    2. Try to log into the Web Console again.
    3. Look at event logs. 4/30/2008 9:35:50 AM LANDesk Abstraction Layer Information None 0 N/A LD88 The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: . 4/30/2008 9:35:50 AM LANDesk Abstraction Layer Information None 0 N/A LD88 The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Failed to create an instance of the LANDesk.ManagementSuite.Information.DatabaseInformation COM plus object, please verify that this object is installed and registered correctly..

     

     

    4/30/2008     9:35:50 AM     LANDesk Abstraction Layer     Information     None     0     N/A     LD88     The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: No connection string; core server: LD88.

     

    4/30/2008     9:35:50 AM     LANDesk Abstraction Layer     Information     None     0     N/A     LD88     The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Domain\user is a member of the LDMS Management Suite group.

     

    4/30/2008     9:35:50 AM     LANDesk Abstraction Layer     Information     None     0     N/A     LD88     The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: IsLDMSMember: dispose exception.

     

    4/30/2008     9:35:50 AM     LANDesk Abstraction Layer     Information     None     0     N/A     LD88     The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Failed to create an instance of the LANDesk.ManagementSuite.Information.UserInformation COM plus object, please verify that this object is installed and registered correctly..

     

    4/30/2008     9:35:50 AM     LANDesk Abstraction Layer     Information     None     0     N/A     LD88     The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: User Domain\user was not found on the local core LD88.  Checking the domain controller....

     

    4/30/2008     9:35:50 AM     LANDesk Abstraction Layer     Information     None     0     N/A     LD88     The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Found local groups.

     

    4/30/2008     9:35:50 AM     LANDesk Abstraction Layer     Information     None     0     N/A     LD88     The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Checking local groups.

     

    4/30/2008     9:35:50 AM     LANDesk Abstraction Layer     Information     None     0     N/A     LD88     The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: User: Domain\user.

     

    4/30/2008     9:35:50 AM     LANDesk Abstraction Layer     Information     None     0     N/A     LD88     The description for Event ID ( 0 ) in Source ( LANDesk Abstraction Layer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Starting to validate the user.

     

    Cause

    The Active Directory user used for the LANDesk1 COM+ Application Identity must be a member of the LANDesk Management Suite group on the Core Server in order to create an instance of the LANDesk.ManagementSuite.Information.DatabaseInformation COM plus object.

     

    Resolution

    Add the Active Directory user used for the LANDesk1 COM+ Application Identity to the LANDesk Management Suite group on the Core Server.