LDMS 8.8 Matrix for successful authentication when logging into the Web Console

Version 20

    Description

    This document is created to provide an LDMS 8.8 matrix that will help  indicate when the Web Console will successful authenticate versus when  authentication fails with: "Unable to validate the current user with the  database".

     

    Failure to authenticate to the Web Console results in the following  error:

     

     

    Unable to validate the current user with the database.

     

    For more information on this error, please see the following community article:

    Web Video: Unable to validate the current user with the database

     

    LDMS 8.8 Matrix for the requirements to successfully login to the Web  Console

                                                                                                                                   
             Domain Function Level      

            How is the web console user          added to the LANDesk Management Suite Group on the Core Server?   

      
             Domain Group type                Nested?                Nested Group Type                LANDesk1 COM+ Application Identity                Result                Community Article      
    Mixed modeDomain user is not in the LANDesk Management Suite Groupn/aNon/aDefaultUnable to validate the current user with the database    DOC-3005
    Mixed modeDomain user is directly added.n/aNon/aDefaultSuccessfully logs in.n/a
    Mixed modeUser is in a Domain Security - Global group which is added.Security Group - GlobalNon/aDefaultSuccessfully logs in.n/a
    2000 NativeNot tested (but is assumed to be the same as 2003 Native)n/an/an/an/an/an/a
    2003 NativeDomain user is directly addedn/aNon/aDefaultSuccessfully logs in.n/a

    2003 Native

    User is in a Domain Security - Global group which is added.Security Group - Global

    No

    n/aDefaultSuccessfully logs in.n/a
    2003 NativeUser is in a Domain Security - Global group nested in another Domain Security - Global which is added.Security Group - GlobalYesSecurity Group - GlobalDefaultUnable to validate the current user with the database    DOC-3006
    2003 NativeUser is in a Domain Security - Global group nested in another Domain Security - Global which is added.Security Group - GlobalYesSecurity Group - GlobalDomain UserUnable to validate the current user with the database    DOC-3007
    2003 NativeUser is in a Domain Security - Global group nested in another Domain Security - Global which is added.Security Group - GlobalYesSecurity Group - GlobalDomain User also in the LANDesk Management Suite group.Successfully logs in.n/a
    2003 NativeUser is in a Domain Security - Local group which is added.Security - Domain LocalNon/aDefaultUnable to validate the current user with the database    DOC-3008
    2003 NativeUser is in a Domain Security - Local group which is added.Security - Domain LocalNon/aDomain User also in the LANDesk Management Suite group.Unable to validate the current user with the database    DOC-3009
    2003 NativeUser is in a Domain Security - Local nested in another Domain Security - Global group which is added.Security - Domain LocalYesSecurity - Domain LocalDomain User also in the LANDesk Management Suite group.Unable to validate the current user with the database    DOC-3009

     

    Other Causes that Prevent Logging into the Web Console

    If the LANDesk1 Com+ Identity information is correctly a domain user that is in the LANDesk Management Suite group on the Core Server and this error still occurs, the following table contains other causes:

    Problem
    Community Article
    Account used for the LANDesk1 COM+ Application Identity is disabledDOC-3010
    Account used for the LANDesk1 COM+ Application Identity is lockedDOC-3012
    Account used for the LANDesk1 COM+ Application Identity has had a password changeDOC-3015
    Server Certificate is missing in IIS possibly due to restoring to an IIS backupDOC-3016