LANDesk Service Desk 7.7 Release Information and Useful Links

Version 12

    Release Information

    LANDesk Service Desk version 7.7 was released on January 3rd 2014.  This is a full release with various bug fixes and enhancements.

     

    How to obtain LANDesk Service Desk 7.7

    Download links for Service Desk 7.7 are available to customers with a current maintenance agreement here:

    http://community.landesk.com/support/docs/DOC-28725.

     

    For customers not yet using Service Desk 7.7 please contact your account/sales/partner contact to obtain the new license file required for Service Desk 7.7.  Support will not be able to provide you with the software or license but can assist in finding who to contact if you are unsure.

     

    Hotfixes for Service Desk 7.7

    A cumulative hotfix for Service Desk 7.7 is available to customers with a current maintenance agreement here: http://community.landesk.com/support/docs/DOC-30770.

     

    New Features and other Documentation

    For information on the release, please see this bulletin from Product Management:  Release of LANDesk Service Desk 7.7

     

    Further documentation:

    LANDesk Service Desk Suite 7.7 What's New

    LANDesk Service Desk Suite 7.7 New Features

    LANDesk Service Desk Suite 7.7 Setup

    LANDesk Service Desk Suite 7.7 Upgrade

    LANDesk Service Desk Suite 7.7 Supported Platforms

    LANDesk Service Desk Suite 7.7 Issues Fixed

     

    The full set of manuals are available in the Documentation section of Community here:http://community.landesk.com/support/community/servicedesk/documentation

     

    Content Packs

    The following Content Packs have also been released.  These are relevant for older versions as well as for 7.7:

     

    Project Portfolio Management Content Pack

    Information on implementing Project Portfolio Management in Service Desk.

     

    Multilingual Content Pack

    Information and tools to enable implementing multilingual features of Service Desk.

     

    Service Desk Reporting Content Pack

    A library of Crystal reports defined by the Service Desk Institute (SDI).

     

    Considerations before upgrading

    For customers not yet using Service Desk 7.6 please see the corresponding section in LANDesk Service Desk 7.6 Release Information and Useful Links for information regarding changes to supported platforms.

    Useful Support Documents

    The following documents have been written to assist with upgrading to, and initially configuring Service Desk 7.7:

     

    Installation / Upgrades