How To: Restore the Cloud Services Appliance 4.3 to Factory Defaults

Version 2

    Environment

     

    LANDesk Cloud Services Appliance 4.3 - Physical device

     

    Problem/Issue/Symptoms

     

    You need to restore your physical Cloud Services Appliance to its factory defaults.

     

    Solution

     

    Starting from the version 4.3, the Cloud Services Appliance doesn't present the option to be restored to its factory defaults during the boot process.

     

    The way to restore the device is using the usb stick containing the image, the same needed to upgrade the device from version 4.2 to 4.3.

     

    To request the usb stick, fill in the following form:

    http://support.landesk.com/csaupgrade.aspx

     

    To reimage the device using the usb stick, follow the upgrade procedure:

    http://community.landesk.com/support/docs/DOC-29339