My Calculation doesn't update on the fly

Version 2

    Verified Product Versions

    Service Desk 7.8.x



    Service Desk:

    Console only 7.3 - 7.5

    Console and Web Access 7.6 onwards




    I have created a Before Save Calculation that I want to update when my attribute on the window changes, but the Calculation only triggers when I save the workspace.




    A Before Save Calculation will update when the workspace is saved or when the dependant attribute is changed if the "Calculate on Change" has been set to true for this attribute. Check what dependancy you have added on your Calculation and make sure that the "Calculate on Change" is set to true. You do this in Window Manager by highlight the attribute and check the Properties.


    However, please note, in Web Desk the "Calculate on Change" feature is only supported to work on drop down lists where you select your value, for example: Reference lists or Categories. In Web Desk this feature is not supported on String Attributes and Numeric Attributes, for example an Int32 attribute.