Unable to remote control a device booting in UEFI mode and WinPE x64 during provisioning

Version 2

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    Environment

     

    LANDesk Provisioning
    Target machine booting in UEFI mode and loading WinPE x64

     

    Problem/Issue/Symptoms

     

    From the core server it's not possible to remote control the device while it's running WinPE.
    The remote control menu for the device in the Management Console is greyed out.

     

    Cause

     

    At the moment, the LANDesk remote control feature is not available on WinPE x64.

     

    Solution

     

    The feature will be implemented in a future release of the LANDesk Management Suite.