How to display a custom message with Remote Control

Version 3

    Verified Product Versions

    LANDESK Management Suite 9.5LANDESK Management Suite 9.6LANDESK Management Suite 2016.x

    Description:


    A custom message will not display with using the option 'ask permission to use all features at one time',  Customer usually wants to display a custom message, if so, The option 'ask permission to use all features at one time' need to be unchecked.


    Resolution:


    Remote control sessions have different messages displayed, the 'display a custom message' option needs to be enabled and the a custom message added to the appropriate options in the drop down menu without using the option 'ask permission to use all features at one time'.

     

     

    Using a Custom message for Remote Control:

     

    1. Open Remote control settings panel

     

    2. Select Permission settings

     

    3. Choose End user must grant permission and must be logged in

     

    4. Check on Display a custom message

     

    5. Select Remote control

     

    6. Type the custom message in the blank field

     

    7. Uncheck option for Ask permission to use all features at one time

     

    customermessage.PNG