Issue: Replication is incomplete

Version 6

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2017.x

    About the Ivanti EPM content replication process

    http://community.ivanti.com/support/docs/DOC-21683

     

    How to use Ivanti EPM content replication

    http://community.ivanti.com/support/docs/DOC-20779

     

    Description

     

    Content replication occurs but not all the file are replicated. In this case, only 79 out of 252 files replicated.

    The replicator log shows 79 files were downloaded with no error.

     

    Building file list

    Requesting file list from 'FRA-VSP-29060.lab'

    ...

    AddDirectoryToDownloadSet added 79 files

    Copying files

    Sun, 18 Aug 2013 20:49:57 About to call DownloadFiles (79 files) with these settings:

    .....

    DownloadFiles returned 79 files

    Checking the .xml file, located on your source representative (under c:\program data\vulscan\"sharefolder.location.xml), we can actually see that the list contains only 79 files and not 252. So we can say that the Replication process is working fine.

    However, the list of files in the .xml file is incomplete

     

    Now we compare vulscan.log file from that replicator to the one of a replicator where all 252 files are replicated.

     

    Log from a "working" replicator

     

    Traitement de '\\coreserver\LDMS_Share\Packages\Repliques' vers 'working replicator'

    Reporting status Connexion aux partages source et cible

    Thu, 12 Sep 2013 14:00:45 HTTP POST: http://FRA-VSP-29060/landesk/managementsuite/core/preferredserver/PreferredServer.asmx

    Thu, 12 Sep 2013 14:00:45 Setting a proxy...

    Thu, 12 Sep 2013 14:00:45 Setting socket timeout to 1000 * 60 * 4

    Thu, 12 Sep 2013 14:00:45 Success

    Connexion à '\\fra-vsp-29060\LDMS_Share\Packages\Repliques'

    Connected to share (\\fra-vsp-29060\LDMS_Share).

    Share count for '\\fra-vsp-29060\LDMS_Share': 45

    Last status: Terminé

    Connexion à '\\FRA-PC-30880\LDMS_Share\Packages\Repliques\'

    Connected to share (\\FRA-PC-30880\LDMS_Share).

    Share count for '\\FRA-PC-30880\LDMS_Share': 97

    Last status: Terminé

    Connect results - src:0, dest:0

    Log from this "failing" replicator

     

    Processing '\\fra-vsp-29060\LDMS_Share\Packages\Repliques' to 'ANDRSR001'

    Reporting status Connecting to source and target shares

    Thu, 12 Sep 2013 14:00:11 HTTP POST: http://FRA-VSP-29060/landesk/managementsuite/core/preferredserver/PreferredServer.asmx

    Thu, 12 Sep 2013 14:00:11 Setting a proxy...

    Thu, 12 Sep 2013 14:00:11 Setting socket timeout to 1000 * 60 * 4

    Thu, 12 Sep 2013 14:00:12 Success

    Connecting to '\\fra-vsp-29060\LDMS_Share\Packages\Repliques'

    Connected to share (\\fra-vsp-29060\LDMS_Share).

    Share count for '\\fra-vsp-29060\LDMS_Share': 13

    Last status: Done

    Connecting to '\\ANDRSR001\LDMS_Share\Packages\Repliques\'

    Connected to share (\\ANDRSR001\LDMS_Share).

    Share count for '\\ANDRSR001\LDMS_Share': 13

    Last status: Done

    Connect results - src:0, dest:0

     

     

    We can see that this "failing" replicator is not able to access the same share as the "working" replicator.

     

    Resolution

    Make the necessary change so that the "failing" replicator can access all Shares it needs to build the file list.