How can I set or change what is launched when clicking on a Query result?

Version 2

    Environment:

    Service Desk - All versions

     

    Question:

    I have a Query showing me Incidents and would like for the Incident to launch when I click on one of the results. How do I do this?

     

    Answer:

    You can do this from within Query and Report Designer on the General Page - "Launch Action" settings. Select the Object that you wish to open when click on the result in the Query.

     

     

    Service Desk 7.5 and older:

     

    In the "Use data from:" drop down list, select the relevant object

     

    launch action2.png

     

    Service Desk 7.6 and newer:

     

    Select your attribute you want to launch from the attribute list to the left and simply drag the attribute on to the "Using data from:" field.

    The field will populate with the relevant attribute.

     

    launch action.png

     

    Save your Query.