Service Desk - All versions
I have a Query showing me Incidents and would like for the Incident to launch when I click on one of the results. How do I do this?
You can do this from within Query and Report Designer on the General Page - "Launch Action" settings. Select the Object that you wish to open when click on the result in the Query.
Service Desk 7.5 and older:
In the "Use data from:" drop down list, select the relevant object
Service Desk 7.6 and newer:
Select your attribute you want to launch from the attribute list to the left and simply drag the attribute on to the "Using data from:" field.
The field will populate with the relevant attribute.
Save your Query.