Unable to start the Remote Console

Version 1

    Description

     

    Unable to launch the console and prompted with the following error message:

    "Connection failed - Error loading tools using C:\Program Files(x86)\Landesk\ManagementSuite\tools.xml"

     

    Errors in console.exe.log

     

    03/25/2014 08:16:08 INFO  8360:1     RollingLog : Using culture info: fr-CH

    03/25/2014 08:16:08 INFO  8360:Main Thread RollingLog : Il existe une erreur dans le document XML (2, 2).

    03/25/2014 08:16:12 INFO  8360:Main Thread RollingLog : Starting authentication

    03/25/2014 08:16:14 INFO  8360:Main Thread RollingLog : Connecting to the database

    03/25/2014 08:16:15 INFO  8360:Main Thread RollingLog : Core has changed, resetting the core language cache

    03/25/2014 08:16:15 INFO  8360:Main Thread RollingLog : Getting core language for Key:CurrentLanguage Language:

    03/25/2014 08:16:15 INFO  8360:Main Thread RollingLog : Core language was null or empty, defaulting to ENU. Key:CurrentLanguage

    03/25/2014 08:16:15 INFO  8360:Main Thread RollingLog : Getting core language for Key:LegacyLanguage Language:ENU

    03/25/2014 08:16:16 INFO  8360:Main Thread RollingLog : FormMain.ConnectToDatabase(): Checking database version

    03/25/2014 08:16:16 INFO  8360:Main Thread RollingLog : Creating current user and resolving scopes

    03/25/2014 08:16:16 INFO  8360:Main Thread RollingLog : RBA:: The Time of new user: 0

    03/25/2014 08:16:16 INFO  8360:2     DataServices.OleDbHelper : CloseConnection(); attempting to close connection; message: Le handle n'a pas été initialisé.

    03/25/2014 08:16:17 INFO  8360:Main Thread RollingLog : RBA:: The Time of resolve scopes: 530

    03/25/2014 08:16:19 INFO  8360:Main Thread RollingLog : System.NullReferenceException: Error loading tools using C:\Program Files (x86)\LANDesk\ManagementSuite\tools.xml

       à LANDesk.ManagementSuite.WinConsole.FormMain.LoadTools()

       à LANDesk.ManagementSuite.WinConsole.FormMain.  (Boolean   )

     

     

    Resolution

     

    We need to encure that the registry key CurrentLanguage is not missing and is filled with the correct information.

    The registry location should be: HKLM\Sofware\Wow6432Node\Landesk\ManagementSuite.

     

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    If the key is missing create it, if the key is already present change its value with the correct information.

    For example, if you are installing a console in French and the key contains ENU, change the value to FRA.

     

    The key may be changed if you install the ENURCSetup.exe and if you then uninstall it, the key may be removed.