When I raise a new incident using a template, the default values set in the template are not being applied. A different default value is being set.
The value is being taken from the default value set for this attribute in object designer rather than the default value set in the template. To make sure that the template value is applied, modify the template in Template Designer, select the attribute and click on Properties. Set the 'Overwrite' property to 'True'. Save the template. This will ensure that the default value on the template is applied.
ServiceDesk all versions.