The template values are not applied when I raise a new incident.

Version 1

    Problem

     

    When I raise a new incident using a template, the default values set in the template are not being applied. A different default value is being set.

     

    Solution

     

    The value is being taken from the default value set for this attribute in object designer rather than the default value set in the template. To make sure that the template value is applied, modify the template in Template Designer, select the attribute and click on Properties. Set the 'Overwrite' property to 'True'. Save the template. This will ensure that the default value on the template is applied.

     

    Environment

     

    ServiceDesk all versions.