Remote Control can't reach Device IP's from Enterprise Server.

Version 3

    Environment: Remote Control v4.1 to v4.0, Avalanche Enterprise Server v5.3to v5.0.

     

    Problem: Firewall is blocking ports 1899 - 1900 from the Enterprise Server to the Device's Location.

     

    Solution/ Workaround: Create another Remote Control Server at the MDS location the devices check into.

    Create a new Profile/ Package for those devices, and create the criteria for those devices.

    Update the RC packages.

    RC_config.JPG

    Choose Server Location, and put the location of the MDS they connect to.

    package_config.JPGServer_location.JPG

    Update the Client cofiguration to add the new server address.

    package_client.JPGclient_config.JPG

    In the New server configuration have get licenses from the Enterprise Server's license pool.

    License_config.JPG

    Update the devices in the blocked MDS location with the new Remote Control package.

    After they are updated to the Enterprise Server, Remote Control the devices from the Inventory.