Console.exe.log is not generated in core server managementsuite\log folder

Version 1

    Verified Product Versions

    Endpoint Manager 9.6

    Issue Description:

    Console.exe.log is not generated in core server managementsuite\log folder

     

    Applied Version:

    9.0 and 9.5

     

    Cause:

    There is configure file to control the log generating for console.exe, the folder is \log\config. Please make sure the file Console.log4net exists there. Sometimes customer may think all information in logs folder can be manually removed and cause this issue.

    Resolution:

    1. If you have second environment, please copy the folder back

    2. Please check which LDMS version you are running, and if any patch applied on this version. Then contact LANDESK support to request a copy of the folder.