Error 16385 returned on the Core Server when deploying a package through a Policy

Version 3

    Verified Product Versions

    Endpoint Manager 2016.x



    When deploying a package through a policy, some of your clients may return an Error Code 16385 (i.e: "IDS_SDCD_INSTALL_SUCCESSFUL" according to the documentation here). As you may notice on your clients concerned by this Error Code, it doesn't necessarily mean that it was indeed installed succesfully but it may also mean that.



    If the policy was required and run once in the configuration and it's already deployed before, sdclient_task***.log (On the client,look at C:\Program Files\LANDesk\LDClient\data\) will contain the information as below:


                       The package {Package-***} was deployed by another policy.


    Then, the error 16385 may be returned because the package has already been installed on the client for some reason, or at least something makes it believe so.


    It may also be due to 2 tasks running at the same time and try to install it which may cause this error message.




    • Create a new task to deploy again the package with the option in the "Schedule Task" pane; "Deploy packages in this task even if they were previously deployed" and try again
    • Restart the client(s) concerned in order to close any other task(s) which may block the deployment of the package and try again