Remote control package not found in an applied profile.

Version 3

    Environment:

    Avalanche 5.3 or Avalanche 6.0

    Web Console

    Remote Control 4.1

     

    Problem:

    Remote Control will not connect to the device. When you launch the device in the Avalanche Console there is a message “Remote control package not found in an applied profile.” When you look the profile is applied, but not recognized by the Avalanche.

    rc1.png RC2.png

    Cause:

    The Enabler version on the device is older than a v5.0-xx

     

    Solution/ Workaround:

    Upgrade the Enabler version to a 5.0-xx or newer version, After the upgrade have the device check back into Avalanche, then refresh the page. The message will be gone.