Remote control package not found in an applied profile.

Version 3


    Avalanche 5.3 or Avalanche 6.0

    Web Console

    Remote Control 4.1



    Remote Control will not connect to the device. When you launch the device in the Avalanche Console there is a message “Remote control package not found in an applied profile.” When you look the profile is applied, but not recognized by the Avalanche.

    rc1.png RC2.png


    The Enabler version on the device is older than a v5.0-xx


    Solution/ Workaround:

    Upgrade the Enabler version to a 5.0-xx or newer version, After the upgrade have the device check back into Avalanche, then refresh the page. The message will be gone.