SendDate of a reminder does not reflect time of sending the reminder

Version 5

    Verified Product Versions

    Service Desk 7.8.xService Desk 2016.xAsset Manager 2016.x


    Every reminder send via the Process hold the same Date as SendDate. This way it is not possible to determine when the reminder has been send.


    By Default a reminder is been created with a static Send Date. This date usually reflect the date this reminder has been added to the Process.




    To set the Send Date to the date/time the reminder got created by the process.


    1. Open the reminder in the Process
    2. Right click the Send Date Field and choose calculation
    3. Add the following calculation into the editor and close the editor and reminder




    import System static def GetAttributeValue(Reminder):   Value = DateTime.UtcNow   return Value


    No every time a new reminder gets created by the process the Send Date will be set to current time of creation.