SendDate of a reminder does not reflect time of sending the reminder

Version 5

    Verified Product Versions

    LANDESK Service Desk 7.8.xLANDESK Service Desk 2016.xLANDESK Asset Central 2016.x

    Issue

    Every reminder send via the Process hold the same Date as SendDate. This way it is not possible to determine when the reminder has been send.

    Cause

    By Default a reminder is been created with a static Send Date. This date usually reflect the date this reminder has been added to the Process.

     

    Solution

     

    To set the Send Date to the date/time the reminder got created by the process.

     

    1. Open the reminder in the Process
    2. Right click the Send Date Field and choose calculation
    3. Add the following calculation into the editor and close the editor and reminder

     

    Capture_Reminder.PNG

     

    import System static def GetAttributeValue(Reminder):   Value = DateTime.UtcNow   return Value

     

    No every time a new reminder gets created by the process the Send Date will be set to current time of creation.