"Console Initialization Error: The remote server returned an error: (502) Bad Gateway.." when attempting to login to Console

Version 6

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    Symptoms

    When attempting to login to the LDMS Console, in an environment that uses a proxy for internet connection receives error message "Console Initialization Error: The remote server returned an error: (502) Bad Gateway.."

    error 502.PNG

    Cause

    This issue is caused by the machine not being configured to bypass the the proxy server for local addresses.

     

    Resolution

     

    Please follow the steps to bypass the local traffic for the proxy setting:

    1. Open Internet Explorer

    2. Go to Tools > Internet Options.

    3. Select the Connections tab at the top.

    4. Click on "LAN settings" at the bottom portion of the menu under the Local Area Network (LAN) settings.

    Lansettings.PNG

    5. Check the box next to "Bypass proxy server for local addresses".

    bypassedit.PNG

    6. You should now be able to login to the console.