Direct Remote Control from web console doesn't work, asks to install Mozilla/Firefox plugin

Version 2

    Verified Product Versions

    LANDESK Management Suite 9.5LANDESK Management Suite 9.6

    Environment


        Core:

     

    • LANDesk Management Suite 9.0 SP4
      • IE 11.0.9600.17207
    • LANDesk Management Suite 9.5 SP2
      • IE 11.0.9600.17207
      • Chrome 36.0.1985.125 m (Requires to use IE Tab extension for Chrome to have the Compatibility View feature)
      • Firefox 31.0 (Requires to use IE Tab add-on for Mozilla to have the Compatibility View feature)

     

      Client:

     

    • Windows 7
    • Windows 8
    • Windows 8.1



    Symptoms

     

    • You cannot use the Direct mode Remote Control from the web console

     

    remote direct.png

     

    • A pop up appears and ask to install the Mozilla/Firefox plugin

     

    remote.png

     

     

    Cause


        This seems to be due to a problem with recent web browsers not allowing ExecViewer2.dll to call the Legacy Remote Control console.

     

     

    Resolution


    From the machine you are trying to use the web console on:

     

    • Locate your “ExecViewer2.dll” file, which is usually in:
    Program Files (x86)\LANDesk\ServerManager\RCViewer\
    • Open a command prompt as administrator and type in:
    regsvr32 “C:\Program Files (x86)\LANDesk\ServerManager\RCViewer\ExecViewer2.dll"

     

        Internet Explorer

     

    • If using IE, open the Tools / Compatibility View settings and add your Core server:

     

    compatibility settings ie.png

     

        Firefox

     

    • If using Firefox, once you have installed IE Tab add-on, open your addons page: about:addons
    • Open the IE Tab Options and add your Corse server name to your sites list

    compatibility settings ff.png

     

        Chrome

     

    • If using Chrome, the settings are done automatically

     

     

    Additional information / Related Issue


        You may be facing the issue that prevents you from using right click on your web console, this article gives you the solution: Right-click in Web Console doesn't work in Internet Explorer 10