LDMS 9.6 Core Upgrade - Prerequisite check fails when agent is installed

Version 2

    Verified Product Versions

    LANDESK Management Suite 9.5LANDESK Management Suite 9.6

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    Issue

     

    When upgrading the LDMS core to 9.6 the prerequisite check fails if there is a full agent installed.

     

    Resolution

     

    Run uninstallwinclient.exe from c:\program files (x86)\landesk\management suite\ldmain\

     

    *DO NOT RUN UNINSTALLWINCLIENT.EXE WITH ANY SWITCHES*

    The /forceclean switch will delete all the core certificates and are not recoverable unless there is a backup saved elsewhere.

     

    If the keys folder is missing (c:\program files (x86)\landesk\shared files\keys\) the core upgrade will fail.