Issue: Prerequisite check fails when agent is installed on Core Server

Version 3

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6

    Issue

    When upgrading the LDMS core to 9.6 the prerequisite check fails if there is a full agent installed.

     

    Resolution

    Run uninstallwinclient.exe from c:\program files (x86)\landesk\management suite\ldmain\

     

    DO NOT RUN UNINSTALLWINCLIENT.EXE WITH ANY SWITCHES*  The /forceclean switch will delete all the core certificates and are not recoverable unless there is a backup saved elsewhere.

    If the keys folder is missing (c:\program files (x86)\landesk\shared files\keys\) the core upgrade will fail.