Error: "Time out"  error when clicking 'refresh' on portal manager

Version 8

    Verified Product Versions

    Endpoint Manager 2016.xEndpoint Manager 2017.x



    Portal Manager is deployed along with the agent installation.



    When clicking the 'refresh' button in portal manager, a time-out occurs.





    There is Anti-virus software installed on the client and the Policy.Sync.exe might be getting scanned heavily by the Anti-virus software.

    A process monitor capture can be retrieved and supplied to the Ivanti Support Team.



    Disable the Anti-virus software and click the refresh button again. The refresh occurs successfully.


    Additional Information


    If there is no time-out error but the package still cannot be shown in the portal, see this help document: How to troubleshoot when a package is not shown in the Ivanti End User Workspace (portal manager)