How to enable Xtrace Diagnostic Logging

Version 13

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2017.x

    This document outlines how to enable xTrace logging for the Ivanti EPM Core and Clients.


    xTrace stands for "Extended Trace Logging".


    Enabling xTrace on the device will make the original log files more verbose and will allow for better troubleshooting.




    • Open registry editor (regedit.exe)
    • Navigate to the logXTrace key
      • 32Bit OS - [HKEY_LOCAL_MACHINE\SOFTWARE\landesk\managementsuite\LogOptions\logXTrace]
      • 64Bit OS - [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\landesk\managementsuite\LogOptions\logXTrace]
    • Right click logXTrace and choose Modify.
    • Set logXTrace to have a value of 1 and click Ok.


    modify registry.png





    Related Documents

    Additional Logging Options