Issue: Dell Data Protection | Encryption Services Error When Starting

Version 3


    Error message:

     

    wrapper  | Starting the Dell Compatibility Server service...
    wrapper  | The Dell Compatibility Server service was launched, but failed to start.
    wrapper  | Please check the log file more information: C:\Program Files\Dell\Enterprise Edition\Compatibility Server\logs\wrapper.log
    Press any key to continue . . .


    1-error.png


    Problem:


    The DDPE service fails to start.


    Solution / Workaround:


    The log listed in the error message will display the same information shown in the cmd window.

    The output.log file shows more details ("C:\Program Files\Dell\Enterprise Edition\Compatibility Server\logs\output.log")


    2014-09-02 15:51:34,623 WARN  ServerManager [WrapperListener_start_runner]  - Server is locked out by another application. Exiting...
    2014-09-02 15:51:34,623 ERROR ServerManager [WrapperListener_start_runner]  - Error in server startup
    Server is locked out by another application
        at com.credant.guardian.server.mgmt.ServerManager.start(ServerManager.java:36)
        at com.credant.guardian.tool.nt.service.ServiceWrapper.start(ServiceWrapper.java:51)
        at org.tanukisoftware.wrapper.WrapperManager$12.run(WrapperManager.java:3586)
    

     

    The issue is that the Service is locked by another application.

     

    This is typically caused because the Server Configuration Tool is open.

     

    Close the Server Configuration Tool and attempt to restart the service.