When trying to perform certain tasks, a popup appears indicating the action is unauthorized.
Device control: Unauthorized storage device detected. DEVICE CONTROL Generic volume
LDMS Endpoint Security has disabled a feature that is trying to be accessed.
Solution / Workaround
- On the client machine, open the LANDESK Endpoint Security Interface.
- From the system tray: double click the Shield icon for LANDESK Endpoint Security
- From start menu: Start | Programs | LANDESK Management | LANDESK Endpoint Security
- From the executable: "C:\Program Files (x86)\LANDesk\LDClient\hips\VIGUARD.exe"
- Within the LANDESK Endpoint Security interface, select the Status section.
- In the Status field are the different options that can be modified temporarily.
- Select the component, and set the configuration accordingly
- Note: The Disabled value indicates that feature is not in use.
- Example: To temporarily allow USB use on the machine, on the Device Control line, set the value from Blocking to Disabled.
===Please be aware of: when using the temporary password, the feature is disabled for 15 minutes (hard-coded), and will automatically revert to block mode after the timeout===
- When the value is changed, a popup will appear. The popup will list a unique, random Operation code that must be provided for validation within the LDMS Console.
Restricted operation Operation requires Administrator password: Operation code:
- Within the Console navigate to Tools | Security and Compliance | Agent Settings.
- Click Configure Settings | Generate authorization code.
- The Authorization code generation screen appears.
- Enter the Operation Codefrom the agent into the field 'Enter user's operation code:'
- If the code is valid, anAuthorization code and Operation Type will be listed.
- Provide the Authorization codeto the user to enter on the Agent.
- Enter the Authorization Code generated on the Console, into the text field on the client, and press Ok.
- The configuration should now reflect 'Disabled' indicating that feature is not in use.
Note: The authorization code is a one-time use only code. It can be used one time for a specific operation and may not be used again. If the client needs to perform a different operation a new operation code must be requested. The authorization code action does not have a timeout.
CAUTION: Inaccurate pop-up message
When a user is given access via an authorization code, a pop-up message on the end user device may indicate that HIPS has been disabled regardless of the actual action taken by the user. This message can be ignored.