LANDESK Patch News Bulletin: Microsoft has Released KB2977728 to Address a Memory Issue with dllhost.exe 15-SEP-2014

Version 1

    LANDESK Security and Patch News



    • (September 15, 2014) Microsoft has released KB2977728. This update fixes an issue in which memory is exhausted by the dllhost.exe process when you select or move a video file in Windows Explorer. This issue occurs after you install update 2670838 in Windows 7 or Windows Server 2008 R2.


    Consider the following scenario:

      1, You install update 2670838 on a computer that is running Windows 7 or Windows Server 2008 R2.

      2, You enable the Preview pane in Windows Explorer.

      3, You select a video so that a preview should be displayed in the Preview pane.

    In this scenario, the preview is not displayed, and then you receive the following error message: "Your computer is on low memory."

    When this issue occurs, the dllhost.exe process is started and begins to exhaust the memory unexpectedly until you receive the error message.

    Please visit the following page for more details: http


    New Vulnerabilities

    • Vulnerability ID – 2977728


    Changed Vulnerabilities

    • Vulnerability ID – N/A


    New Patch Downloads

    • windows6.1-kb2977728-x86.msu
    • windows6.1-kb2977728-x64.msu


    Where to Send Feedback

    At LANDESK, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.


    Best regards,

    LANDESK Product Support


    Copyright © 2014 LANDESK Software.  All rights reserved. LANDESK is either a registered trademark or trademark of LANDESK Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.


    Information in this document is provided for information purposes only.  The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDESK disclaims any liability with respect to this document and LANDESK has no responsibility or liability for any third party products of any content contained on any site referenced herein.  This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit