Enabler shows an "Agent Not Found" (message).

Version 4

    Verified Product Versions

    Avalanche 6.1Avalanche 6.0Avalanche 5.3Avalanche SE 5.3Avalanche 6.2

    Environment:

    New device or New Avalanche Server, and Enabler trying to connect to the Server

     

    Problem:

    When trying to connect the device show this message "Agent Not Found", and the Enabler retry's multiple times.

     

    Cause:

    This could be one of a couple reasons.

    • The IP/DNS in the Server address on the Enabler is not correct for the Mobile Device Server.
    • The Server could have a firewall, or the ports could be blocked on the New Server.
    • The AP devices could be blocking (if this is a new system).
    • Wireless not on the device.

     

    Solution/ Workaround:

    • Go the the Configuration of the Enabler and verify it is the same as the MDS.
    • Have the IT department verify that these ports (1777 TCP, 1777 UDP, 1778 TCP, 1778 UDP, 1779 TCP, 1779 UDP) are open.
    • Make sure that the AP devices are also not blocking for the wireless.
    • Check and Anti-Virus program to verify they are not restricting access.
    • You will also want to verify that the Wireless is on.