All LDMS Versions
On your LDMS Web Console, you are struggling to download the piece of software which will let you launch "Remote Control". Hence, you may need to install it manually, and this software is a exe file called enurcsetup.exe located on your Core Server.
You have also the option to install this software in another language (Ex; In German) in order to open Remote Control in your preferred language.
Step by Step:
1- With the appropriate windows right, on a CMD command, go in: \\<CORESERVER\C$\inetpub\wwwroot\Common\ folder
2- For German language (Your OS as to be configured as such), type the following command "Deurcsetup.exe /s /v"LDLANG=DEU /qn"
3- For English language, type the following command "Enurcsetup.exe /s /v/qn"
It will run silently with these switches, you can then deploy it to several computers if needed through a batch file to be deployed.