Viewing inventory of a node causes the console and remote console to crash

Version 4

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.x

    Reviewed: October 2014


    Versions affected: LDMS 9.5 and 9.6



    When viewing inventory, the console fails to respond after 15 seconds then you are forced to close it as it has crashed. There are no problems with Security scan information or other right click options.  Other nodes that are randomly checked load inventory with no issues

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    These machines may have been become corrupt in the the database and the console is crashing because its having difficulty calling up the information for these machines from the database.



    Delete the erroneous  machines from the console, as a test, and then run a full inventory scan from that machine to repopulate this machine into the database.


    You can do this by running the following command from the cmd prompt on the client machine:


    "C:\program files(x86)\LANDesk\LDClient\LDISCN32.EXE" /NTT=(name of core):5007 /S=(name of core) /I=HTTP://(nameofcore)/ldlogon/ldappl3.ldz /V /SYNC /F


    To prevent this happening in the future make sure that you regularly run maintenance against your database to keep it unfragmented and not too large,

    Here is an article on how you can achieve this:

    LDMS Database tuning for Microsoft 2008 R2 and 2012