How to configure Service Desk to clear out deleted AD users

Version 4

    Verified Product Versions

    LANDESK Service Desk 7.7.xLANDESK Service Desk 7.8.xLANDESK Service Desk 2016.xLANDESK Asset Central 2016.x

    How to configure Service Desk to clear out deleted AD users

     

    In earlier versions of the LANDesk® Service Desk Console, when you imported items, such as users or customers, you could not map attributes to indicate that a specific user or product no longer existed within your database. In 7.1.3 and later versions, you can map these attributes. 

     

    For example, you may have a very large customer database that you want to import into the LANDesk® Service Desk Console. Within this external database, you may have a number of customers that are no longer with your organization. Instead of having to manually delete these users in either your external database or once they are within the LANDesk® Service Desk Console database, you can map the ‘deleted’ attribute to a ‘soft delete’ attribute, so that they are automatically deleted. This will save you time and effort. 

     

    The attribute that you use to indicate a true or false value is the attribute that you need to map to the Soft Deletion attribute. This is typically a boolean data type. The True value could be Y, Yes, True, 1 and so on as opposed to the False value which could be N, No, False, 0 and so on.

     

    To import items into the LANDesk® Service Desk Console:

    1 - In the LANDesk® Service Desk Console, start the Data Import component.

    2 - Create a Connection to your external data source.

    3 - Create a new Import Mapping, selecting the connection and connection type that you have created to your external database.

    4 - Map the required attributes as you would usually do.

    5 - In the Source Attributes list, select the attribute that indicates that the user has left, and drag it onto the Soft Deletion attribute on the Target Attributes list.

    6 - On the Target Attributes list, right-click Soft Deletion, then click Convert Attribute Values on the shortcut menu. 

    The Default Attribute Conversions dialog box appears.

    7 - In the True Value box, type the value that represents True, for example, Y or Yes, or True and so on.

    8 - Click OK.

    9 - Click Save.

    10 - Schedule the import as usual, or import immediately.

     

    For information about importing data into the LANDesk® Service Desk Console, see the LANDesk® Service Desk Console Administrator Guide.