How to enable Advanced Debug logging for ActiveSync errors

Version 2

    Environment

    Any version of LetMobile with Any version of Exchange.

     

    Question

    How can I enable debug logging that would show me ActiveSync errors that my device might be having while trying to communicate with the Mail Server? This could be useful for any troubleshooting with connection issues or any other problems you are trying to solve.

     

    Solution

    You can enable DEBUG logging for your device by logging into your mail account /owa site from a browser.

     

    To enable it go to --> Options --> Devices once logged into your company /owa web mail from a PC.

     

    Once you have enabled this and have synced your device you should get an email with the log.

     

    NOTE -- By default Exchange limits users to a maximum of 10 devices. While you see this limit might seem more than adequate, with today's tablet driven world you may need to increase it. Also note that if you do not clean up old devices from your account they can add up, and if this limit is reached you will have problems using LetMobile or anything else that connects to the Exchange Server. You can delete old devices, or view how many devices are connected from the same "Options" menu when logged into /owa.