Zebra QL320 or QL420 printer is showing an error code when connecting to Avalanche.

Version 1

    Verified Product Versions

    Avalanche 6.0

    Environment:

    AMC/ASE 5.3 and older

    Avalanche 6.0.0.98 Premise installs

     

    Problem: My Zebra QL320 or QL420 printer is showing an error code when connecting to Avalanche.

     

    Cause: If the Zebra printer is not configured properly you may get an error code.

     

    Solution/ Workaround: To obtain the device’s error status use:


    ! U1 getvar “netmanage.error_code”

     

    One of the following error codes will be returned:


    0 - No Error

    1 - No Agent Found

    2 - Send Data failed during Discovery.

    3 - Received Data failed during Discovery.

    4 - Agent Authentication failed.

    5 - Agent Connection failed.

    6 - Socket Connect failed.

    7 - Device Registration failed.

    8 - Message Send failed.

    9 - Message Received failed.

    10 - Message too large to process.

    11 - Data Timeout.

    12 - Unknown Encryption Type used.

    13 - Unknown Command Received.

    14 - Device Properties Update failed.

    15 - User Authentication failed.

    16 - Package Update failed.

    17 - No license available for device.

    18 - Device out of resources.

    19 - Device needs data.

    20 - Device needs to be synced.

    21 - Unknown State reached

     

    Please use the explanations to aid with troubleshooting.