Issue: FTP blocked by LANDESK Antivirus

Version 5

    Verified Product Versions

    LANDESK Management Suite 9.5LANDESK Management Suite 9.6LANDESK Management Suite 2016.x

    Description

     

    This document applies to issues where FTP no longer functions after installing LANDESK Antivirus.

     

    Cause

     

    LANDESK Antivirus monitors port 21, in turn causing it to block active FTP.

     

    Resolution

     

    There are two options to resolve this issue. First would be to modify your FTP setup to be passive.

    If modifying the FTP setup isn't possible then we need to change on setting on LANDESK AV.

     

    Do this open Agent Settings -> LANDESK Antivirus.

    Then open the Protection section and click on settings under Monitored Ports.

    2014-11-20 13_01_31-LDMS 9.6 JHCore96 - VMware Workstation.png

     

    Then locate the entry for FTP 21 and delete it.

    2014-11-20 13_07_52-LDMS 9.6 JHCore96 - VMware Workstation.png

     

    Finally schedule a settings update to the client and test.