Issue: The Remote Control Viewer (Isscntr.exe) starts minimized and can't be opened to full screen

Version 5

    Verified Product Versions

    Endpoint Manager 9.5

    Issue

    When remote control to a client computer, the window starts minimized and can't be opened to full screen.

    qqq1.png

     

    Cause

    The window has opened unsuccessfully one time for some reason. Then the window remembered the last setting of the window size.

     

    Resolution

    A registry key can control the windows size.

     

    This will need to be modified and then the remote controlling computer will need to be modified.

    [HKEY_USERS\S-1-5-21-3461657420-2590047586-3954473000-1140\Software\LANDesk\Instant Support Suite Console\Container]

    "style"=dword:00000003

    "style"=dword:00000001, normal size
    "style"=dword:00000003, maximized size

    *The string value 'S-1-5-21-3461657420-2590047586-3954473000-1140' here need to modified:

    qqq3.png