Remote Control (Isscntr.exe) starts minimized and can't be open in full screen.

Version 4

    Verified Product Versions

    LANDESK Management Suite 9.5

    Description

    When remote control to client machine, the windows will starts minimized and can't be open in full screen. Even double click the Isscntr.exe to launch the remote control, the remote control window can't open.

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    Cause

    The window is opened unsuccessfully one time for some reason. Then the window remembered last setting of windows size.

     

    Resolution

    There is a registry key can control the windows size. Need to modify and reboot the core server. Do NOT copy this to your core server.

    [HKEY_USERS\S-1-5-21-3461657420-2590047586-3954473000-1140\Software\LANDesk\Instant Support Suite Console\Container]

    "style"=dword:00000003

     

    "style"=dword:00000001, normal size

    "style"=dword:00000003, maximized size


    *The string value 'S-1-5-21-3461657420-2590047586-3954473000-1140' here need to be modify with you own.

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    Apply

    LDMS 9.5, LDMS 9.6 and later