This was written for LDMS version 9.5 but also applies to 9.6
28th October 2014
"I'm trying to get remote control working with both the legacy agent and HTML. Even with all of the remote control options checked in the Mac agent configuration, I do not see the legacy remote control icon, nor am I able to use the remote control options."
From version 9.5 of Landesk Management suite, the standard remote control has been deprecated for Mac OS clients only the HTML remote control can be use to connect to Mac OS clients.
Here is a link to the only documentation about HTML remote control in Landesk 9.5 :