How to troubleshoot Remote Control Menu being grayed out

Version 2

    Verified Product Versions

    LANDESK Management Suite 9.6

    Description:

    When trying to remote control the client machine, the menu is grayed out.

    rc1.png

     

    Troubleshoot Steps:

    1. Ping the client machine from core successfully

    2. Telnet client machine at 9535 and 4343 port successfully

    3. Is the Core server in a Domain, and the client machine is in WORKGROUP? Join the client to the domain, then can the client  be remote controlled successfully?

    4.Do your DNS server records match your DHCP server?

    5. Can you open the following URL from core to client: http://clientIP:9595/allowed/ldping, and http://clientName:9595/allowed/ldping

    If the clientIP URL can open as XML page, but the cilentName URL cannot access. You can go to the resolution below.

     

    Resolution:

    1. Check the Network adapter settings on client machines:

    rc2.png

     

    2. Check the DHCP server settings to add 045 options:

    rc3.png

     

    Apply to:

    LDMS 9.5

    LDMS 9.6