When trying to remote control the client machine, the menu is grayed out.
1. Ping the client machine from core successfully
2. Telnet client machine at 9535 and 4343 port successfully
3. Is the Core server in a Domain, and the client machine is in WORKGROUP? Join the client to the domain, then can the client be remote controlled successfully?
4.Do your DNS server records match your DHCP server?
If the clientIP URL can open as XML page, but the cilentName URL cannot access. You can go to the resolution below.
1. Check the Network adapter settings on client machines:
2. Check the DHCP server settings to add 045 options: