This document applies to LDMS 9.5 and 9.6
OS affected: Windows 8.1 x86 only
Kaspersky has notified us of a bluescreen issue seen on Windows 8.1 x86 with LDAV (Kaspersky) installed after applying KB3013769.
Microsoft has added this issue as a Known Issue for KB3013769
Error seen: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (kl1.sys)
Kaspersky has released a content update that changes their AV definitions for Windows 8.1 x86.
It is recommended to update AV definitions to a date of December 15, 2014 or newer. This will prevent the bluescreen when applying KB3013769.
Because the fix is in the definitions, a BSOD can still occur during the initial install of LDAV on Win 8.1 x86 systems if KB3013769 is installed.
In this scenario do the following:
- Restore to the last restore point as indicated in Known Issues section of this Microsoft article KB3013769.
- Install LDAV,
- Update AV definitions
- Apply KB3013769.
If you are currently experiencing a bluescreen issue on Windows 8.1 with LDAV installed, please contact our support center so we may provide any forthcoming fixes.
In a future patch we will be including a newer MSI that includes the updated definitions, this will allow installation of LDAV with KB3013769 already installed.