Error: "Failed short session connection to gateway (6)"

Version 9

    Verified Product Versions

    Endpoint Manager 9.6

    Description

    Customer right-clicks on a computer to remote control via CSA, and receives below error. Remote control via CSA work fine on core server, this issue only happen on the remote console

    gw.png

    Cause

    This is because the remote console could not resolve the CSA Internal name

     

    Resolution

    Add the Internal CSA name & IP Address of the server in the host file of the machine.

     


    Environment:

    LDMS 9.6 & CSA 4.3