LANDESK Service Desk 7.8 Release Information and Useful Links

Version 5

    Release Information


    LANDESK Service Desk version 7.8 was released on January 13th.  This is a full release with various bug fixes and enhancements.

     

    How to obtain LANDESK Service Desk 7.8


    Download links for Service Desk 7.8 are available to customers with a current maintenance agreement

    Ivanti Service Desk 2017.3 Download

     

    A new license file required for Service Desk 7.8 please contact your account/sales/partner to obtain the license file.

    Support will not be able to provide you with the software or license but can assist in finding who to contact if you are unsure.

     

    New Features and other Documentation


    For information on the release, please see this bulletin from Product Management:

     

    Further documentation:

     

    LANDESK Service Desk 7.8 - What’s New in LANDESK Service Desk

    LANDESK Service Desk 7.8 - New Features Guide

    LANDESK Service Desk 7.8 - Setup Guide

    LANDESK Service Desk 7.8 - Upgrade Guide

    LANDESK Service Desk 7.8 - Supported Platforms and Feature Compatibility

    LANDESK Service Desk 7.8 - What’s Fixed in LANDESK Service Desk

     

    The full set of manuals are available in the Documentation section of Community here:

    Documentation for Service Desk


    Content Packs

    The following Content Packs have also been released.  These are relevant for older versions as well as for 7.7:

     

    Project Portfolio Management Content Pack

    Information on implementing Project Portfolio Management in Service Desk.

     

    Multilingual Content Pack

    Information and tools to enable implementing multilingual features of Service Desk.

     

    Service Desk Reporting Content Pack

    A library of Crystal reports defined by the Service Desk Institute (SDI).

     

    Support Appointments Content Pack

    This document describes a way of advertising appointment slots to users where they can book time to visit the IT team and get the help they need at a pre-arranged time.


    Service Desk Time Tracker Content Pack

    This content pack is designed to provide the functionality in the LANDESK Service Desk Incident Management module to collect on average how many man hours are being spent on various activities data for use in reporting and real time feedback

     

    Considerations before upgrading

    For customers not yet using Service Desk 7.6 please see the corresponding section in LANDesk Service Desk 7.6 Release Information and Useful Links for information regarding changes to supported platforms.

    Useful Support Documents

    The following documents have been written to assist with upgrading to, and initially configuring Service Desk 7.8:

    HowTo: transfer single attachments to the new 7.8 multi attachment attribute

    Using Token Only Authentication for BridgeIT in 7.8 shows a 401 Unauthorized Error message

    Service Desk and LDMS Integration Compatibility Matrix

     

    Installation / Upgrades