LANDESK Service Desk version 7.8 was released on January 13th. This is a full release with various bug fixes and enhancements.
How to obtain LANDESK Service Desk 7.8
Download links for Service Desk 7.8 are available to customers with a current maintenance agreement
A new license file required for Service Desk 7.8 please contact your account/sales/partner to obtain the license file.
Support will not be able to provide you with the software or license but can assist in finding who to contact if you are unsure.
New Features and other Documentation
For information on the release, please see this bulletin from Product Management:
The full set of manuals are available in the Documentation section of Community here:
The following Content Packs have also been released. These are relevant for older versions as well as for 7.7:
Information on implementing Project Portfolio Management in Service Desk.
Information and tools to enable implementing multilingual features of Service Desk.
A library of Crystal reports defined by the Service Desk Institute (SDI).
This document describes a way of advertising appointment slots to users where they can book time to visit the IT team and get the help they need at a pre-arranged time.
This content pack is designed to provide the functionality in the LANDESK Service Desk Incident Management module to collect on average how many man hours are being spent on various activities data for use in reporting and real time feedback
Considerations before upgrading
For customers not yet using Service Desk 7.6 please see the corresponding section in LANDesk Service Desk 7.6 Release Information and Useful Links for information regarding changes to supported platforms.
Useful Support Documents
The following documents have been written to assist with upgrading to, and initially configuring Service Desk 7.8: