LANDESK Service Desk 7.8 - Telephony Integration

Version 1

    Verified Product Versions

    LANDESK Service Desk 7.7.xLANDESK Service Desk 7.8.xLANDESK Service Desk 2016.x

    Computer Telephony Integration (CTI) is provided using QGate intelli-CTi as the middleware between LANDESKĀ® Service Desk and your telephony switch. Before you can use the telephony features of Service Desk you need to install and configure QGate intelli-CTi on each workstation where you want to use CTI.