This document shows you how to enable remote control for MAC clients via the LANDESK Cloud Service Appliance
1, On the MAC machine, open /Library/Application Support/LANDesk/bin/LANDesk CSA Configuration
2, Click the lock to enable changes
3, Enter the Cloud Service Appliance FQDN in the Name field; The IP Address; Select the Connection Path
a) The username and password are used to request a Broker Certificate to allow Inventory, patching, and distribution via CSA. they are not required for Remote Control
4, Login to the CSA via https://CSAIP/rc, you'll see the hostname of the managed MAC device.
5, Click the hostname to remote control