How to remove a 9.6 and 9.6 SP1 console from client machines when the uninstall or reinstall fails

Version 7

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    Description: Sometimes due to several factors a remote console may not uninstall properly. When this happens it may be necessary to clean the installation off and start again from scratch instead of re-imaging the machine. This article is not a guarantee that it will fix all problems removing the console but more of a guide on what pieces to remove to reset the installation.

     

    Process:

     

    1- If present uninstall any LANDESK Agent with "uninstallwinclient.exe /forceclean". The reason for this is that several registry keys and files are going to be removed which may damage the agent. The agent can be re-installed once the console is working. How to uninstall the Ivanti / LANDESK Agent for Windows

    2- Go to Programs and Feature (add/remove programs) and remove "LANDESK Software".

    3- Reboot.

    4- Go to Programs and Features and remove anything else LANDesk. (Examples: LANDesk Data Analytics, LANDesk Remote Control, etc)

    5- Reboot as directed.

    6- Delete the folder: C:\ProgramData\LANDesk

    7- Delete the folder: C:\Program Files\LANDesk

    8- Delete the folder: C:\Program Files (x86)\LANDesk

    9- Delete the registry key: HKLM\Software\LANDesk

    10- Delete the registry key: HKLM\Software\Intel\LANDesk

    11- Delete the registry key: HKLM\Software\Managed Planet (if present)

    12- Delete the registry key: HKLM\Software\Wow6432Node\LANDesk

    13- Search the registry for the following and remove any Product install keys: 9.60.0.244, "LANDesk Mobility", and "LANDesk" (See screen shot...it will be the parent key for the search result under the Product branch)

     

    Note: There will be several keys like the example below. Delete the parent key with multiple characters/numbers, and each result is going to be under some sort of installer/product branch of the registry.

    Uninstall1.png

     

    14- Re-install the Windows Console from the original 9.6 install media.

    15- Reboot as needed and upgrade to 9.6 SP2 as required.

     

    Additional suggestions: You can also try using the supplied Microsoft  fixit listed below:

     

    Core server: Fix problems that programs cannot be installed or uninstalled

    Remote console (workstation): https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed