Unable to create a new Query, receive an "Unhandled exception has occured error"

Version 1

    Verified Product Versions

    LANDESK Service Desk 7.7.x

    Environment:


    All Service Desk Versions

     

    Issue:

     

    When attempting to create a new Query, we receive a Value of  'x '  is not valid for 'Value'. 'Value' should be between 'Minimum' and 'Maximum'. error message.

     

     

    Q.JPG

     

     

    Reason:

     

    The reason for this issue is due to the Default Query Page size that has been modified, being set to a Value that is too large.

     

    Solution:

     

    To resolve this issue, we need to modify the value again to be a more suitable value, the default size is 15.

     

    Please see below steps on how to modify this.

     

    1) Within Console, from the file Menu click on Settings then select System.

    2) Locate Query Settings.

    3) Then set "Default Query page size" to be a more suitable Value.  Please note: the default size is 15.

    4) Done.