Error: "LDAV.exe - Application Error - The memory could not be read" when closing a session on Windows XP clients

Version 3

    Environment

     

    LANDESK Management Suite 9.5 and 9.6

    Windows XP Service Pack 3

     

    Description


    The following error appears neartly every time a user closes his Windows session.

    LDAV.exe - Application Error

    The instruction at "0x6f48ded7" reference memory at "0x00000000". The memory could not be "read".

    error.png

     

     

    Cause

     

    When installing Microsoft Office 2003, it enables the Automatic Debugging by setting the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AeDebug\Auto = 0


    For further information about this function, please refer to the following Microsoft articles:

     

    Solution

     

    To disable showing the error message, you must set the following registry key value of Auto to 1

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AeDebug\Auto = 1

     

    You can also exclude an application from being submitted to the AeDebug feature by adding a REG_DWORD value to the AutoExclusionList subkey, where the name is the name of the executable file and the value is 1, in our case: LDAV.exe