Issue: Clients unable to connect through Microsoft DirectAccess after installation of Ivanti Antivirus

Version 6

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2017.x

    ISSUE


    After the installation of Ivanti Antivirus, clients cannot connect through Direct Access.

    Note: Ivanti Antivirus uses the Kaspersky Endpoint Security engine.

    More details about Direct Access from Microsoft: Manage Remote Access )

     

     

    RESOLUTION


    To solve this problem please add 'svchost.exe' to Trusted Applications list and disable port 443 monitoring for it.

     

    svchost_exclusion.PNG

     

    More about Exclusions for Applications: Chapter 2. File System Protection by Kaspersky