LANDESK Service Desk 7.8.1 Release Information and Useful Links

Version 7

    Verified Product Versions

    LANDESK Service Desk 7.8.x

    Release Information


    LANDESK Service Desk version 7.8.1 was released on April 14th.  This is a full release with various Problem fixes and enhancements.

     

    How to obtain LANDESK Service Desk 7.8.1


    Download links for Service Desk 7.8.1 are available to customers with a current maintenance agreement

    Ivanti Service Desk 2017.3 Download

     

    For customers not yet using Service Desk 7.8.X please contact your account/sales/partner contact to obtain the new license file required for Service Desk 7.8.X

    Support will not be able to provide you with the software or license but can assist in finding who to contact if you are unsure.

     

    New Features and other Documentation


    For information on the release, please see Release of LANDESK Service Desk 7.8.1

     

    Further documentation:

     

    LANDESK Service Desk 7.8.1 - What’s New in LANDESK Service Desk

    LANDESK Service Desk 7.8.1 - New Features Guide

    LANDESK Service Desk 7.8.1 - Setup Guide

    LANDESK Service Desk 7.8.1 - Upgrade Guide

    LANDESK Service Desk 7.8.1 - Supported Platforms and Feature Compatibility

    LANDESK Service Desk 7.8.1 - What’s Fixed in LANDESK Service Desk

     

    The full set of manuals are available in the Documentation section of Community here:

    Documentation for Service Desk


    Content Packs

    Service Desk SnapIT Content Pack:

     

    Considerations before upgrading

    For customers not yet using Service Desk 7.6 please see the corresponding section in LANDesk Service Desk 7.6 Release Information and Useful Links for information regarding changes to supported platforms.

    Useful Support Documents

    The following documents have been written to assist with upgrading to, and initially configuring Service Desk 7.8.1:

    HowTo: transfer single attachments to the new 7.8 multi attachment attribute

    Using Token Only Authentication for BridgeIT in 7.8 shows a 401 Unauthorized Error message

    Service Desk and LDMS Integration Compatibility Matrix

     

    Installation / Upgrades