Applied Profiles list does not reflect installed profiles on device

Version 2

    Verified Product Versions

    Avalanche 6.1Avalanche 6.0

    Environment:

    • Avalanche 6.0 or 6.1
    • SQL Server 2008 or SQL Server 2012


    Your folder tree probably looks something like this:


    • My Enterprise
      • Folder 1 - Distribution
        • Original Software Profile with TelnetCE software package (Configured for Distribution devices)
      • Folder 2 - Retail
        • Cloned Software Profile with TelnetCE software package (Configured for Retail devices)

     

    Issue:

     

    You moved a device from the Folder 1 - Distribution folder to Folder 2 - Retail folder, but the device continues to report that it is getting TelnetCE from Folder 1 - Distribution.


    The device receives all of the correct packages and profiles, but the mobile device details shows the wrong source for the applied packages

     

    Cause:

    • Cloning packages
    • Moving devices between two locations that have the same package (but cloned)

     

    Work Around / Resolution:

     

    If you intend on cloning profiles between sister folders as well as transferring devices between the two locations, then I would create a fresh software package for the sister folder instead of cloning.

     

    If you have any further questions about this, feel free to leave a comment below with your questions.