Uninstalling the Management Console fails at 'Uninstalling LANDESK Mobility'

Version 2

    Verified Product Versions

    Endpoint Manager 9.6

    Applies to

    LDMS 9.6 Remote Console

     

    Purpose

    Attempting to uninstall the LANDESK Management console from a Windows workstation fails while attempting to uninstall LANDESK Mobility

    ss (2015-04-23 at 03.50.50).png

     

    Cause

    LANDESK Mobility was already uninstalled from add/remove programs and the uninstaller cannot uninstall an MSI that is already uninstalled

     

    Resolution

    Since Mobility is built into the management console installer, we don't have an advertised separate installer for it. However, within the installation media there is a mobility setup.exe (by default it's extracted to "C:\LANDeskSoftware960\LANDESK\Mobility\Setup.exe") so you can run the setup.exe to reinstall mobility but you'll also have to reset the uninstaller to the beginning by renaming "C:\ProgramData\LANDesk\ManagementSuite\Install\9.60\Data\Main\setup.xml" and restarting "C:\LANDeskSoftware960\Setup.exe".