Crystal Reports DSN Setter not setting required Crystal Reports.

Version 8

    Verified Product Versions

    Service Desk 2016.x

    Environment:


    Crystal    

     

    Issue:

     

    When attempting to the run Crystal Reports DSN setter, the Progress bar just flashes green and does not complete the required action, upon checking the log file the below error is displayed for each report.

     

    DSN.JPG

     

    Error:

     

    "The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception."

     

    Cause:

     

    The cause of this issue is that the SAP Crystal Reportsruntime engine for .net Framework program may have been removed or has not installed correctly.

     

    Solution:

     

    From the LANDESK Service Desk Installation media, Locate the folder "CrystalReports" and run the "CRRuntime_64bit" Installer file to the PC/Server that we are attempting to run the DSN Setter on.